Returns, Exchanges, Cancellations & Damages
Welcome to Cornerstone Design Company's page dedicated to returns, exchanges, cancellations, and damages. We understand that when shopping for furniture in the eCommerce & Shopping - Furniture category, it's essential to have peace of mind knowing that you're protected and fully informed about our policies. We prioritize customer satisfaction and strive to provide the best shopping experience possible.
Our Commitment to Customer Satisfaction
At Cornerstone Design Company, we take customer satisfaction seriously. We recognize that sometimes returns, exchanges, cancellations, and damages may occur, and we are here to assist you every step of the way. Our policies are designed to ensure fairness, transparency, and ease of process so that you can shop with confidence.
Returns
If you are not completely satisfied with your purchase from Cornerstone Design Company, we offer a hassle-free return policy. You may return the item within 30 days of delivery for a full refund. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it. Our team will process your return promptly, and you can expect a refund to your original payment method within a reasonable timeframe.
Exchanges
If you wish to exchange an item for a different size or color, we are happy to assist you. Our exchange process is straightforward. Simply contact our customer support team within 30 days of receiving your order, and we will guide you through the exchange process. Please note that certain items may be subject to availability for exchange, but we will make every effort to find a suitable replacement for you.
Cancellations
If you need to cancel an order with Cornerstone Design Company, please reach out to us as soon as possible. We understand that circumstances can change, and we will do our best to accommodate your request. If the order has not yet been shipped, we can cancel it and issue a refund. However, if the order has already been shipped, we kindly ask you to proceed with the return process outlined above.
Report Damages
Although we take every precaution to ensure your furniture arrives in perfect condition, rare instances of transit damages may occur. If you receive a damaged item from Cornerstone Design Company, please contact our customer support team within 48 hours of delivery, providing detailed information and supporting images of the damage. We will initiate the necessary steps to rectify the situation promptly, whether it be arranging a replacement or issuing a refund.
Contact Us
For any questions, concerns, or assistance regarding returns, exchanges, cancellations, or damages, please don't hesitate to reach out to our knowledgeable and friendly customer support team. We are dedicated to resolving any issues and ensuring your satisfaction. You can contact us through our website, email, or call our customer service hotline.
Shop with Confidence at Cornerstone Design Company
Cornerstone Design Company is committed to providing exceptional furniture solutions and outstanding customer service. With our clear returns, exchanges, cancellations, and damages policies, you can shop with confidence, knowing that we have your best interests in mind. We believe in building long-lasting relationships with our valued customers, and your satisfaction is our priority.
Conclusion
Thank you for choosing Cornerstone Design Company for your furniture needs. Our comprehensive returns, exchanges, cancellations, and damages policies are designed to protect your interests and ensure a seamless shopping experience. We value your trust in our brand and are here to assist you at every step. Shop with confidence and transform your space with Cornerstone Design Company.
