Return Policy - Cornerstone Design Company
Ecommerce & Shopping - Furniture
Welcome to the Return Policy page of Cornerstone Design Company's Fayetteville Farm Tables, your premier destination for exceptional furniture. We understand that sometimes returns may be necessary, and it is our priority to ensure that the process is smooth and hassle-free for our valued customers.
30-Day Return Window
At Cornerstone Design Company, we offer a generous 30-day return window for all our furniture products. We want you to be fully satisfied with your purchase, and we believe that this timeframe allows for enough time to assess the product and decide if it meets your needs.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please make sure to retain your proof of purchase such as the order confirmation or receipt.
Exclusions
While we strive to accommodate all customers, there are a few exclusions to our return policy:
- Custom-made furniture pieces: As these items are tailored to your specific requirements, they are not eligible for return unless there is a manufacturing defect.
- Clearance or final sale items: These heavily discounted products are considered final sale and cannot be returned.
- Items damaged due to customer negligence, misuse, or improper handling.
Returns Process
If you decide to return an eligible item, please follow these simple steps:
- Contact our Customer Support: Reach out to our friendly customer support team within the 30-day return window. They will guide you through the necessary steps and provide you with a Return Merchandise Authorization (RMA) number.
- Package the item: Pack the item securely in its original packaging, making sure to include all accessories and components.
- Ship the item: Once you have received the RMA number, ship the item back to us using a reliable shipping method. We recommend using a trackable shipping service to ensure the safety of your return.
- Processing and Refunds: Once we receive and inspect your returned item, we will process your refund. Please note that it may take some time for the refund to be reflected in your original payment method.
Shipping Costs
If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs. However, if the return is due to personal reasons or change of mind, the customer will be responsible for the return shipping fees.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue promptly, whether it requires a replacement, repair, or refund.
Customer Satisfaction Guarantee
At Cornerstone Design Company, we take great pride in the quality and craftsmanship of our furniture. We are committed to providing you with exceptional customer service and ensuring your satisfaction. If you have any questions or concerns regarding our return policy or any other inquiries, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our top priority.
Thank you for choosing Cornerstone Design Company's Fayetteville Farm Tables!
