Shipping & Returns
Shipping Policies
At Cornerstone Design Company, we take pride in providing exceptional shipping services for our customers within the eCommerce & Shopping - Furniture category. Our primary goal is to ensure that your purchased furniture arrives safely and promptly at your doorstep.
Shipping Methods
We offer multiple shipping methods to cater to your specific needs. You can choose from the following options:
- Standard Shipping: Our standard shipping option ensures delivery within 5-7 business days to most locations.
- Express Shipping: If you're in a rush, our express shipping option guarantees delivery within 1-3 business days.
- White Glove Delivery: For large furniture items, our white glove delivery service provides professional assembly and setup in your desired room.
Shipping Rates
Our shipping rates are calculated based on the size, weight, and destination of your order. To obtain an accurate shipping quote, simply add the desired items to your cart and proceed to the checkout page. Our system will automatically calculate the shipping cost based on your location.
Tracking Your Order
Once your order is placed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery through our dedicated tracking portal. Rest assured, we will keep you informed throughout the entire shipping process.
Returns & Refunds
At Cornerstone Design Company, we understand that sometimes a product may not meet your expectations. Therefore, we offer a hassle-free return and refund policy for your peace of mind.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item is unused and in the same condition as when you received it.
- The item is returned within 30 days of the purchase date.
- All original packaging, including tags and labels, is intact.
Return Process
If you need to initiate a return, please follow the steps below:
- Contact our customer service team within 30 days of receiving your order.
- Provide your order details and reason for the return.
- Our customer service representative will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Package the item securely, including the RMA number, and ship it back to our designated return address.
- Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
- If the return is approved, we will process your refund using the original payment method within 5-7 business days.
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Customized or personalized furniture.
- Items marked as final sale or clearance.
- Gift cards or promotional vouchers.
Contact Us
If you have any further questions or concerns regarding our shipping and return policies, please don't hesitate to reach out to our friendly customer service team. We are here to assist you and provide the best shopping experience possible.
Thank you for choosing Cornerstone Design Company!
